• Connected Retail Experiences

    Connected retail experiences

    Delivering a seamless shopping experience across mobile, tablet, kiosk, wearables and in-store displays

  • Personalised customer loyalty

    Personalised customer loyalty

    Engaging and rewarding to make every customer feel like a VIP whilst capturing valuable shopper insight

  • Smarter customer service

    Smarter customer service

    Empowering colleagues with valuable knowledge and the tools they need to excel

Clienteling and Appointments

  • Instant customer lookup with past purchase, VIP status, and personalised recommendations
  • News and events from across the business, including social media postings
  • Bespoke, per store email marketing campaigns for special events and offers
  • Two way integration with CRM, eCommerce, loyalty and other data sources for single customer view
  • Tracked sales and commission even for concessions
  • Eliminates paper reporting and provides real-time analytics
  • User management directly from the shop floor
Vendor Excellence Awards Finalist

Assisted Sales / Self-Service

  • Full endless aisle and roaming till capability on POS, tablet and kiosk with in-depth product information
  • Fully transactional for online and offline stock with PCI compliant chip and PIN and EPOS integration
  • Supports popups and concessions
  • Full stock visibility, order to home, click and collect, reserve and collect and local store functionality
  • Secure login and sales colleague order attribution
Retail Week Tech and Ecomm Awards 2015 Finalist

Colleague Hub

  • Give colleagues a unified point of contact for all digital activity
  • Improves day-to-day efficiency and knowledge of colleagues
  • Seamlessly integrates new and existing applications, weblinks, feeds and documents
  • Efficient, personalised dashboard based on job role and permissions
  • Secure single sign-on and fast user-switching
  • Integrates with Intranets, Appointments, Scheduling, eLearning, Messaging, Active Directory and more
Retail Systems 2016

Click & Collect

  • Fully connected click-and-collect service for tablets, phones, fixed displays and smartwatches
  • Mobile and wearable enabled picklist
  • Mark items as ready or collected whilst roaming the store
  • Order management console
  • Automated or self-service customer check-in
  • Smart notifications to staff members
  • Call for assistance function
  • Zero-touch integration and EPOS bypass
Retail Week / Contactless and Mobile Awards

Consumer Applications

  • Industry leading native mobile commerce platform for iOS and Android
  • Fully transactional browse and buy solution
  • Rich mobile content management
  • Unlock unique functionality with in-store mode
  • Pay for in-store and online purchases with a single tap
  • Share wish lists and baskets between sales colleagues and customers
BT Tech and Ecomm awards 2015 finalist

Artificial Intelligence

  • Use the latest advances in machine learning, artificial conversation and messaging to transform your CRM and training processes
  • Create intelligent chatbots that can automate your first line customer support to reduce inbound call volumes
  • Build captivating conversational commerce experiences and create a more natural data capture process
  • Reach customers in the applications and channels they already use like Facebook Messenger, SMS and Whatsapp - no need to download an app
  • Give colleagues an always-available virtual mentor with the capability to search thousands of documents in seconds
Watch demo
IBM Watson Ecosystem partner

Retail Analytics

  • Track customer and sales colleague behaviour on every device and location
  • Online and in-store support
  • Integration with all leading analytics and insight packages
  • Flexible triggers mean any touch point can be set to take action under certain conditions
  • Respond to customer events in real time with automatic activities and alerts
  • Tailored dashboard support right down to shop floor level
  • Combine multiple reporting systems into a single view
MOMA Awards Winner 2016