The click and collect app to manage the end-to-end customer experience for collection in-store

Give customers a frictionless click and collect experience

Maximise the convenience of click and collect for customers and colleagues.

Direct shop floor integration with customers' preferred notification methods - SMS, push notifications and email
Simple self-checkin via dedicated kiosk with built in call-for-assistance
Customers directed to the right part of the store via dynamic collection instructions
Advance order preparation through GPS integration, alerting staff when customers arrive

Make it easy for customers to collect at their convenience

Increase customer satisfaction by offering hassle-free collections and improved communications

Customers receive personalised, relevant information
Sales colleagues empowered to make targeted recommendations
Proven to increase overall click-and-collect pickup rates by up to 2%

Customers receive a more efficient and accurate click and collect service

Provide a speedier, more reliable service thanks to an easy to use in-store workflow.

Customers experience fewer mispicks thanks to virtual picklists with detailed product descriptions and images to
Reduce the number of missing parcels and delays to the customer through dynamic location marking
Supports multiple fulfilment options, including colleagues picking items from store shelves and parcels arriving from central warehouses
Secure two-way integration options to extend, enhance or replace legacy systems involved in click and collect

The click and collect app is part of the digital store platform

As part of the digital store platform, the click and collect app allows you to differentiate from your competitors and opens up a whole new range of opportunities to drive innovation, power business-as-usual, and deliver engaging store experiences.

Rapidly deliver key use cases

Fully transactional, content-rich browse and buy solution pre-integrated with leading commerce platforms to maximise speed to market.

Industry-tested mobile UX

Optimised mobile UX designed for cross platform iOS, Android and Windows devices giving retailers peace of mind that our apps work across mixed device estates.

Spend more time on differentiators

Out of the box functionality and integrations are all taken care of so you can spend more time building innovative new features.

Scalable, secure cloud

Built for the cloud, ready to auto-scale with your business, future proof and reduced ongoing management.

Real-time analytics

Platform analytics can track customer and colleague behaviour on every device and location, allowing you to turn insight into real-time action.

Personalised touchpoints

Shared purchases and wishlists allow sales associates to provide a tailored VIP service, increasing opportunities for cross-selling, upselling and targeted promotions.