Halfords

Smartwatch-enabled click and collect service

World-first, fully connected click-and-collect service that increased collection rates by 1% using tablets, phones, kiosks and smartwatches. Delivered in just 6 weeks with zero IT impact thanks to the Retail Application platform, it proved the business could innovate at speed and laid the foundations for a truly connected customer experience.

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Arcadia

In-store assisted sales application for sales colleagues

Deployed in 1050 stores across 8 brands to bring the convenience of online into the store, increasing conversion and boosting sales. Fully integrated with existing web services and payment platform to allow sales colleagues to check stock, place orders, find product information, get recommendations, accept payments and more.

Oasis

Next-generation, omnichannel customer mobile application

Mobile commerce and engagement application built using the Retail Application Platform, offering a readily scalable first step towards future innovations and a fully connected retail experience. Integrated with Demandware, the fully-transactional application will feature extended functionality like wish lists, social integration, shoppable content, product reviews, personal styling appointment booking, a barcode scanner and favourite store stock checks.

Launching Soon

PAT (Personal Assisted Tracking)

UK retail’s first delivery chatbot

Cross-platform virtual assistant for package delivery which chats in real time with customers via the messaging platform of their choice – SMS, WhatsApp, Facebook, Twitter, WeChat and more. Built using the Retail Application Platform Bot Framework, PAT works through direct connection to any delivery service’s API, allowing it to track customers’ packages and talk to them in natural language about their deliveries, and gets smarter over time.

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ASOS

Mobile commerce application for the Chinese market

A first for the UK’s largest independent online fashion and beauty retailer, a fully shoppable mobile commerce application designed specifically for the Asian customer. Integrated with the SAP hybris commerce platform and AliPay, features include lookbooks, access to personal profiles, wishlists and Chinese social sharing.

Topshop

Award-winning mobile commerce application

Top-rated, fully shoppable application for one of the biggest names in UK retail, that has consistently set the benchmark for mobile fashion since its launch in 2012. The industry-leading feature set includes store locator, barcode scanner, event- and location- based interactivity, personal profiles, wishlists and tailored style advice as well as built-in sharing, reviewing and commenting via blogs, email and social networks.

Luxury CRM

CRM and sales tracking tool for luxury fashion brand

A multi-device tool that replaced an aging paper-based process, the application transformed the data capture and management system to give sales colleagues instant access to customer information, past purchases, as well as bespoke marketing, special offers, news and tracked sales commission, even for concessions.

Jack Wills

Mobile commerce application based on market-leading functionality

Fully shoppable application, including lookbook, barcode scanner, access to personal profiles, wishlists and social sharing. Integrated with the existing Demandware eCommerce platform for ease of implementation.

Novus Leisure

Real-time customer experience analytics dashboard

Unique multi-device customer feedback application using data from social interaction, CRM and eCommerce to give Customer Experience, Bar and Club Managers real-time updates on individual venues, empowering venues to solve customer problems immediately and transform the customer experience.

Sofology

Beacon-enabled customer experience connected to in-store kiosk and assisted sales application

Consumer application with advanced browsing, customisable content and personalised features. Includes beacon detection as well as advertising via in-store kiosk, including reviews, promotions, videos, quotes, swatches and brochure ordering.

Launching Soon

Thomas Pink

Interactive in-store touchscreen technology

Interactive table using multi-platform software solution to maximise touch components. Features personalised, made-to-order shirt service as well as access to brand videos, lookbooks, brochures and social channels.

Samsung Future Store

Seamless customer experience via mobile, tablets and wearables

Working with the latest Samsung devices to demonstrate the Future Store – beacon-enabled customer arrival notifications; customer data and personalised recommendations automatically pushed to device; seamlessly fling products to in-store displays for unattended browsing; order from both online and in-store stock at the same time.

Retail of tomorrow

Partners with Intel, Samsung and Zaha Hadid on a revolutionary retail project

Developed cutting-edge solutions that link the virtual to the physical in one showcase store for leading Swiss fashion brand Heidi.com. Using mobile-led services, customers can experiment and shop online in real time, browse an interactive shop window, receive incentives, obtain personalised information and recommendations as well as access to a personal myheidi.com page with NFC-enabled access and identification.

Three

In-store trial of IBM Watson-powered cognitive sales trainer

World first in cognitive retail with SellSmart, our multi-channel sales adviser which harnesses IBM Watson’s unique ability to recognise natural language queries – either spoken or text-based - and search thousands of documents, product details, customer reviews, blog posts and social content at once to provide contextually relevant answers which get smarter each time.

MasterCard

Multi-national, multi-currency mobile commerce application for leading global prepaid programme

Mobile application which offers secure, trackable on-the-go use of Access Prepaid service – manage account, view balance, transfers between currencies, live currency conversion rates. ‘Live’ branding means one application can be used for multiple brands via CMS, for quick and easy roll-out to partners.

Working with smarter retail brands

  • Jack Wills
  • Toshop
  • Clarks
  • Three
  • Harrods
  • Thomas Pink
  • Mastercard
  • Sofology
  • Dorothy Perkins
  • Burton
  • Halfords
  • Swarovski
  • Miss Selfridge
  • Asos
  • Oasis