RetailOS - Connecting the retail experience

RetailOS is a connected experience platform that joins up your data, devices, and customer touch points to deliver a seamless shopping experience. RetailOS integrates with your existing technology providers and back end infrastructure, creating an enhanced customer experience to drive engagement and loyalty.

Building on top of this platform, additional solutions include commerce, loyalty and knowledge applications for the complete end-to-end engagement with your customers and staff across mobile, tablet, kiosk, wearables and in-store displays.

User stories How it works

Personalised customer loyalty

We create engaging and rewarding solutions to make every customer feel like a VIP, capture valuable shopper insight across every device, and increase sales both in-store and online.

Find out more about ServicePlus.

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Seamless In-Store eCommerce

We join the physical with the digital to bring all the benefits of online retail to the shop floor. Increase sales and drive efficiency with queue busting, click and collect, and online ordering, all from the same platform.

Find out more about StoreFront.

Customers in control

Our integrated mobile commerce solution is designed with the customer at heart and connects seamlessly to unlock the in-store experience. Its own SDK integration allows your entire technology landscape to work together for the customer, regardless of device or location.

Find out more about AppCommerce.

Smarter customer service

Our sales advisor and trainer transforms both assisted and unassisted sales with the power of cognitive computing. Artificial intelligence searches data and content from across the business, empowering employees to instantly answer any question and gain complete customer understanding.

Find out more about SellSmart.

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  • 63% of employees say tablet devices would help them increase sales

  • 33% increase in repeat business if a customer gets a great experience

  • 83% of customers say a seamless experience across devices is important

Working with smarter retail brands

  • Jack Wills
  • Toshop
  • Sanderson
  • Three
  • Harrods
  • Thomas Pink
  • BHS
  • Sofaworks
  • Dorothy Perkins
  • Burton
  • Evans
  • Achica
  • Miss Selfridge
  • Wallis
  • Joules