What does your software do?

Our platform automates customer onboarding, data analysis, and workflow optimization to save your team time and reduce errors.

How secure is my data?

Enterprise-grade encryption, SOC 2 compliance, and regular audits ensure your data is always protected.

Can we integrate with X tool?

Yes! We connect with Slack, Salesforce, and QuickBooks via API or native plugins.

How is pricing structured?

Plans scale with your needs, from starter tiers to custom enterprise solutions.

Can we cancel anytime?

Yes—no lock-in contracts. Cancel online in one click.

RetailOS®

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Our award-winning team of retail technology experts will work with you to understand your business vision and create your blueprint for a smarter store.

Request a Demo

Intelligent clienteling, assisted sales, messaging, task management & more

Our retail operating system brings essential retail apps together with your existing tools, content and data into a single colleague hub. With everything in one place, RetailOS® gives your store associates the tools they need to build and maintain profitable relationships, with intelligent segmentation, smart recommendations and more.

Clienteling

Personal client books based on role-based permissions to:

Collect and update preferences, notes and recommendations during any interactions

Give customers a tailored experience using in-depth insight and access to profiles, past purchases and wishlists

Intelligent AI-powered segmentation and personalised communications using customer profiles

Seamlessly place orders in-store and send payment links for remote purchases

88%

The clienteling effect  of customers come back when you make it personal; only 4% feel that it’s intrusive

Assisted sales/endless aisle

Full view of inventory, with:

Ability to look up stock in other stores, including across regions

Ability to save the sale – store associates can order out of stock items from another store or online and send it directly to the customer’s door

Upsell opportunity – store associates can upsell or present the customer with alternative options

Better view of stock movement – allows Head Office to understand purchase behaviour and popular items by store/region, which supports the buying process and sustainability

40%

The assisted sales effectof annual growth is driven by human interaction

Task management

Help associates stay organised, accountable and proactive:

Create and assign individual or shared tasks with clear ownership

Prioritise smartly with due dates, status tracking and hierarchical subtasks

Stay informed through real-time notifications for assignments, edits and completions

3
hours

The task management effectgiven back to every store associate, to spend time on what really matters

Consultations

For pre-booked, virtual or walk-in conversations:

Prepare consultations in advance using insights from customer profile and appointment notes

Walk customers through a review of various products or shop for a specific occasion, potentially resulting in the purchase of some of the items discussed

Send a comprehensive, personalised follow-up and seamless in-store or remote checkout with attributions to the store associate, even when purchased after the appointment

63%

The consultation effectof consultations end with a sale, because intent meets expertise

Follow-ups and messaging

Set automated and manual reminders to:

Follow up with customers after an appointment to encourage additional purchasing, after sales care and check in on purchases made

Send messages via email, SMS and WhatsApp based on customer preference, where the business has a full view of communications sent

Share products, looks, event invitations and messages for special occasions to surprise and delight

65%

The targeted messaging effectof customers who got a targeted message walked through the door

Analytics

Comprehensive view of all retail insights in one place:

Ability to manage stores with real-time data

Overview of individual stores for real-time monitoring and more efficient management

Customisable dashboards for store associates, managers and Head Office

Effective performance benchmarking, trend spotting and resource allocation across the business

Ability to pinpoint product popularity, stock levels, voucher redemption, speed of service, average purchase value and more

97%

The analytics effectof clients make smart decisions based on analytics – because they work

Lookbooks

Curate and share looks, styles and ranges with customers:

Inspire customers with exclusive content on new collections, how to style outfits and how to create the latest looks

Personalise mood boards and looks based on items the customer already owns

Shared content can be integrated with eCommerce to track follow-up actions and purchases

75%

The lookbook effectof customers buy more when the recommendation feels made for them

Every store associate knows every client, every time.

Building a relationship from when they enter the store to when they leave with their purchase – and beyond.

Clienteling works when every part of the visit is connected. Follow one client, Amira, through a single visit to see how RetailOS® gives her associate the right information at every stage.

Before the visit

Invited at the right moment

Intelligent segmentation finds clients with an anniversary coming up. Amira gets a personal invitation from the associate she always sees.

Anniversary · November

214 clients · invite sent

Segment

Arrival

Recognised at the door

Her preferences, sizes, notes and last purchase are on the associate’s device before she reaches the counter.

Amira K.

Neutral tones, size 38

VIP

In store

A consultation already prepared

Pieces picked from her last visit’s notes are set aside, so the conversation starts where it left off.

2 pieces set aside

Gift consultation 5:00pm

Booked

Purchase

No sale lost to stock

The tote she wants is out of stock here, so it’s ordered from another store and delivered to her home. The sale is credited to her associate.

Tan leather tote · £640

Westfield London/home

Ordered

After the visit

Followed up, not forgotten

A task reminds her associate to check in once the tote arrives, and to share the new season edit by WhatsApp.

Check in with Amira

Delivery confirmed

Today

Insight

Every interaction counted

Head Office sees which campaigns brought clients back, which associates converted them and what they bought.

Anniversary campaign

31% visited · £48.2k sales

Live

From kick-off to every store in 18 weeks

We work with you to build a robust MVP that can be tested in the real world before launch. Our process is designed for adoption, so every associate has what they need to become your best associate.

97%

Adoption rateacross our leading clients

Here’s the full breakdown of our integrations and tech architecture

2–4 weeks

Definition

01 Define

How can we configure our platform for your needs?

2–10 weeks

Delivery

02 DEVELOP

Core product team works in sprints to develop an MVP according to the agreed scope

03 UAT

Client opportunity to review the product and ensure it meets minimum requirements

1–4 weeks

Go live & hypercare

04 Pilot

Product is tested in a live environment. End users are encouraged to champion the product and provide feedback

3+ months

Stabilisation & adoption

05 Phase 2

Enhancements are prioritised and incorporated, ensuring the product is ready to roll-out

06 ROllout

Product is launched for all locations and users

What you can expect

We work with you to build a robust MVP that can be tested in the real world before launch. And our process leads to an exceptional adoption rate – up to 97% across our leading clients -which means every associate has what they need to become your best associate.

Here’s the full breakdown of our integrations and tech architecture

Book a demo with your client profiles applied

Get in touch to speak to a Red Ant retail solutions specialist

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