The true cost of store associate turnover

Every customer relationship stays in your business, even when your team changes.

8 weeks
New teams take 8 weeks to reach full performance. That’s 8 weeks of missed sales.

The true cost of team turnover

50%
average annual staff turnover 
£1m
in replacement costs
£100K+
in lost sales every year
The solution lies in making sure every store associate, whether they're new or experienced, has the customer history and product knowledge to deliver a personal experience from day one. 

That's what RetailOS® is built for: turning individual relationships into something the whole store can hold onto.  

RetailOS® - the essentials

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Clienteling

Give every customer the VIP treatment, in-store or at home 
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Segmentation

Give store associates the right insight at the right moment, every time
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Assisted sales

Convert more sales with full access to product and customer details  
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Task management

Create and assign tasks with clear ownership and smart prioritisation
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Actionable analytics

Manage stores more efficiently with real-time data and insights  
+28%
in ATV compared with stores not using RetailOS®  
CHALHOUB GROUP
63%
conversion after appointments have completed 
CHARLOTTE TILBURY
2x
increase in ATV when using follow-ups  
BEAVERBROOKS
85%
reduction in order time (25 min → under 5 min)
FURNITURE VILLAGE

Why leading retailers choose Red Ant

20+
years in high-touch retail

Specialist expertise

15+ years in high-touch retail across luxury, beauty, jewellery, apparel and home & furniture.
Real-time
insight on the shop floor

Intelligence on the shop floor

Real-time analytics and customer insights in store associates’ hands, enabling smarter conversations and bigger baskets.
50+
integrations

Integration without complexity

Composable architecture that plugs seamlessly into your tech stack.
5 yrs
average client relationship

Proven adoption

Intuitive UX and hands-on training ensure fast and lasting results - our clients have been with us for an average of 5 years, with top partnerships exceeding 10 years.
24 · 22
brands · countries

Global impact

Trusted by 24 brands across 22 countries, including Chalhoub, Coty and Smythson   

Red Ant has expertise in the customer journey for your vertical 

We can show you how to turn every associate into your best associate

Commerce, CRM & ERP

Salesforce Connected App Bulk API

Synchronises data​ and allows for reliable and fast access/control of customer information on the shop floor.

Shopify

An all-in-one cloud-based platform that allows businesses to create, customise and manage online stores and sell products across web, mobile, social and physical retail locations.

Magento/Adobe Commerce

Offers enterprise-level businesses robust scalability to handle complex digital retail operations.

Oracle Netsuite

A cloud-based enterprise resource planning (ERP) platform that unifies core business operations.

Microsoft Dynamics 365

A cloud-based portfolio of interconnected ERP and CRM applications infused with AI tools.
Payments

Adyen

Unifies end-to-end payment processing, data analytics and fraud management into a single infrastructure.

Stripe

Provides businesses with scalable APIs and software tools to securely accept online payments, manage global payouts and automate financial operations.

Paypal

A global payment network managing digital wallets across international borders.

Klarna

Provides customisable ‘Buy Now, Pay Later’ payment services.
Messaging & marketing

Klaviyo

Customer data and marketing automation platform using client intelligence to trigger emails, SMS and WhatsApp messaging.

Bloomreach

AI platform for personalisation that specializes in marketing automation, product discovery and content management systems

WhatsApp for business

A scalable platform that has no user limits, integrates with CRMs such as Salesforce, supports AI chatbots and enables mass marketing.

Twilio

A cloud communications platform with a suite of APIs to programmatically integrate voice calls, text messaging, video chat and email.
In-store experience

Appointedd

Offers all the features you need to save valuable time, increase revenue, and truly engage with customers through frictionless, omnichannel booking experiences.

Scandit

SDK guarantees an elevated barcode scanning experience in-store ​

Holition

Blends technology such as AR, mixed reality and AI with digital anthropology to craft immersive retail and storytelling experiences.

StoryStream

An AI-powered visual commerce and content-curation platform that turns UGC and social content into shoppable on-site experiences.