conversion rate within 7 days of appointment
increase in ATV
ATV for virtual consultations vs in-store purchases
RetailOS® gives Charlotte Tilbury artists access to customer purchase history, preferences and wishlists while supporting personalised in-store and virtual consultations, helping turn each interaction into a connected clienteling experience.
Customer data capture with full purchase history
Creates a personal consultation profile, including past purchases, preferences and wishlists
Shoppable virtual consultations for exceptional experiences in the comfort of the customer’s home including virtual try-on
Has the flexibility to be deployed through any retail outlet, from legacy bricks and mortar to new stores, concessions and more
Digitised processes and reporting allowing removal of paper-based processes
‘It allows me to provide a tech and artistry infused experience which helps me to build personal relationships with my customers.’
Lead Makeup Artist - Charlotte Tilbury
