incremental increase in revenue
reduction in order time
increase in AOV
RetailOS® gives Furniture Village sales consultants access to customer profiles, the full product catalogue, baskets, wishlists and remote ordering tools, connecting the in-store consultation with the wider omnichannel journey.
Fully personalised customer experiences with profiles, preferences, baskets and wishlists synchronised with the customer’s online account.
Integration with Salesforce Commerce Cloud for access to the full product catalogue and detailed customer information.
Record every item discussed and either complete the purchase immediately or save products to the customer’s shortlist for later.
Access to extended product imagery, sizes, colours, manufacturing information and delivery times during the consultation.
Customers can complete purchases at home while maintaining full attribution to the original sales consultant and store targets.
Sales consultants can place orders remotely on a customer’s behalf, supporting a seamless journey beyond the store.
‘Previously it took up to 25 minutes to complete a sale – we can now look at the product on screen, add it to the basket and complete a sale in under 5 minutes.’
Head of Supply Chain and Merchandising, Furniture Village
