increase in AOV across brands compared with stores without clienteling
contribution to total sales figures
of potentially lost sales saved with endless aisle
RetailOS® powers luxury clienteling for Chalhoub Group across multiple brands, markets and store locations, helping frontliners combine customer data, personalised engagement, remote selling and endless aisle capabilities in one connected experience.
Personalised customer experiences and purchasing through each customer’s preferred channel, with payment via POS or remotely.
Brings together every channel and customer touchpoint, using data to create intelligent, customer-centred experiences.
A comprehensive customer book and profile including purchases, preferences and recommendations.
Customer dashboards covering category spend, purchase history, wishlists and recommendations.
Endless aisle functionality that opens fulfilment from the current store to other available fulfilment locations across the region.
Integrated personalised messaging to maintain customer relationships beyond the store visit.
Face-to-face consultations combined with personalised follow-ups that support long-term customer relationships.
brands live on RetailOS®
retail locations
countries
‘This app helps our frontliners engage in a personalised way with our customers and build long-lasting relationships.’
Chalhoub Group Director of Product
