increase in AOV
increase in revenue through clienteling
contribution to overall sales
RetailOS® supports personalised clienteling for Beaverbrooks’ luxury brand Loupe, combining customer profiles, product discovery, personalised recommendations, CRM data, messaging and secure payments in one connected retail experience.
A customer book and profile with data capture and lookup, including past purchases, customer status, preferences and personalised recommendations.
Access to the full product catalogue so associates can review products, prices and descriptions, then add products to a customer profile or basket and email them directly.
Configurable analytics covering customer spend, products and categories.
Integrated personalised messaging and communications to support ongoing customer relationships.
Two-way CRM integration to create a single customer view across interactions and channels.
Secure payment options and delivery tracking to support the complete clienteling journey through to fulfilment.
