Middle East

In the Middle East, luxury retail has always been built on personal relationships, trust and exceptional service. As the region's luxury market continues to grow and a new generation of customers emerges, retailers need technology that helps them maintain these relationships across stores, brands and digital channels.

RetailOS® brings clienteling, customer information and retail applications together in one connected platform, giving store associates everything they need to deliver personalised service. With Arabic-language support and WhatsApp integration, RetailOS® is designed around how retailers and their clients communicate in the region.

Trusted by Chalhoub Group across eight brands in Dubai, RetailOS® combines proven enterprise-scale retail technology with the flexibility to serve the distinct needs of individual brands and their customers.

RetailOS® enables retail groups to deploy clienteling technology across multiple brands under a central framework while supporting each brand's individual client relationships and service requirements. Chalhoub Group has successfully deployed the platform across eight brands in the Middle East.

With Arabic-language interfaces and WhatsApp integration, RetailOS® allows store associates to build and maintain client relationships through familiar communication channels, making personalised recommendations and follow-ups a natural part of the client experience.

From remembering individual preferences and purchase histories to following up on new collections and special occasions, RetailOS® equips retail teams to deliver thoughtful, personalised service that encourages repeat visits and lasting customer loyalty.