We use cookies to collect information about how you interact with our website and to allow us to remember you. We use this information to improve and customise your browsing experience.

options iconMore Options

Tough Customers

What shoppers really want – and what they really don’t – from their in-store experience.

We commissioned a major OnePoll survey to find out from 2,000 UK shoppers exactly what they expect from their in-store experience as well as their major bugbears and obstacles on the path to purchase.

Download the free whitepaper Tough Customers

Expectation v reality

You can’t provide the best possible shopping experience without first finding out what your customers actually want – and they have clear opinions about what they expect from retailers.

UK shoppers believe in-store shopping is failing to keep pace with the online experience

Download the whitepaper

Fill out the form below to get the full picture.