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What’s in Store?
We round up all the latest industry news and expert resources to help you deliver a better in-store experience.
Safe retail – home and furniture stores
Research shows that 75% of furniture buyers want advice from a fully informed store associate before buying, whether they're in-store or having a virtual consultation. The latest article in our ‘Safe retail’ series takes a look at the steps home and furniture retailers need to take to meet their customers' requirements.
Safe retail – taking care of colleagues
As retailers start to firm up their strategies for reopening safely, our ‘Safe retail’ series takes a practical look at the features and functions which will enable them to open their doors with confidence, to both customers and store associates.
Safe retail – virtual clienteling
As stores reopen, retailers are preparing for a different kind of relationship with their customers – repurposing and evolving their tech so that, whether it is delivered by appointment in store or via virtual consultation, the customer experience is no less personal.
Tough Customers
Safe retail – luxury stores
Like every other part of the retail industry, luxury as a sector has had to rapidly adapt and evolve how it connects with customers so that it can safely operate stores and services without sacrificing the high level of personal interaction expected by elite clients.
Safe retail – reopening beauty stores and counters
For a retail sector that relies on personalised contact with customers and an intimate knowledge of their purchases and preferences, safely reopening beauty stores and counters without losing that personal touch requires a degree of planning and creative thinking beyond what most other sectors have to consider.
Safe retail – contactless concierge services
As retailers start to firm up their strategies for reopening safely, our ‘Safe retail’ series takes a practical look at the features and functions which will enable them to open their doors with confidence, to both customers and store associates.
Safe retail - buy online, pick up at kerbside
As retailers start to firm up their strategies for reopening safely, our ‘Safe retail’ series takes a practical look at the features and functions which will enable them to open their doors with confidence, to both customers and store associates.