Service that sparkles
Our award-winning clienteling tools ensure jewellers give their customers a unique experience every time, in-store or in the comfort of their home.
A beautifully crafted journey
Customers come to you when they’re looking for something special – from engagement rings and momentous gifts to adding a simple touch of glamour to an outfit. And, because you have all their hopes, dreams and wishes at your fingertips, you know exactly how to find their one in a million piece, whether you've arranged an in-store appointment or a virtual consultation.
Put a world of opulence at their fingertips with instant access to your full product range, including any style, size and stone combination. Bring brilliance to the experience in-store through dynamic displays or in the comfort of your customer's home through virtual consultations, allowing them to enjoy every aspect of your carefully-selected items. Your in-depth insight into all of their preferences and step-by-step consultation makes it easy for them to make exactly the right choice, and if they need a little time to think, you can send them their shortlist so that they have everything they need to complete their purchase at home.
Catching up when there’s a birthday or special event couldn’t be easier – you're their hidden gem when it comes to choosing the perfect gift.
The gold standard for engagement
Your store associates are the jewel in your crown - keep them safe and engaged with regular company communications and surveys, and allow them to shine in their role in-store or at home by bringing all your day-to-day processes together into a single colleague hub, from task tracking through to order management and troubleshooting.
Coordinate your pre-booked appointments for purchases, sizing and repairs with virtual consultations and services because you’ve got a complete view of what’s happening and who is going to be looking after your customers.
Add security and intelligence to your in-store metrics with detailed reports, including powerful AI data analysis and real-time updates. Give store managers and associates the knowledge they need to take immediate action on the shop floor, with an overview of individual stores for real-time monitoring plus unique control of in-store activity and implementation of safety measures.
Prepare for transformation with a platform built for jewellery
RetailOS enables you to deliver a shining example of customer service from a store associate who knows everything about your product range and – more importantly – the customer. All the information they need is at their fingertips, whether they're in-store or connecting with customers in their own homes.
2020 - the ultimate learning experience
2020 gave us a lot to reflect on – a year of unique, if not entirely positive, experiences which each had one benefit – we had to learn to quickly develop inventive and innovative ways to evolve what we do to meet the requirements of living with a pandemic.
The Luxury Store Associate of the Future
Luxury retailers have always been ahead of the game in delivering customer experiences - now they're beginning to recognise that the employee experience is just as important.