The tools you need to take care of your customers & support your colleagues
From virtual clienteling to contactless concierge services and flexible fulfilment, RetailOS gives you the tools, content and insight you need to reopen confidently and continue to operate safely without compromising on customer service.
Connect with customers at home
Connect with your customers at home via virtual clienteling and appointments. Offer them a truly tailored service with a complete view of their purchase history, wish lists, preferences, communications and more.
Equip your store associates to deliver a personalised experience through integrated video consultations with messaging and communications.
Deliver true VIP treatment to your customers' door with fully integrated contactless concierge consultations and services.
Offer access to an endless aisle of products
In-store devices and large-screen displays give store associates and customers instant access to your full product catalogue, including any style, size and colour combination for a socially distanced yet personalised shopping experience, giving store associates and customers peace of mind while in-store.
Remote payment via SMS link allows for safe payment both in-store and at home.
Speed up fulfiment while keeping social distance
Manage your operations efficiently with flexible fulfilment, including buy online, pick up at kerbside.
Runner services ensure store associates keep distance in-store and allow you to efficiently run ‘dark’ stores.
Pre-arranged pick up times help you to manage service and customer numbers.
Manage stores with real-time data and insights
Get a complete overview of individual stores for real-time monitoring, with unique control of in-store activity and implementation of safety measures.
Take care of your colleagues
Connect with colleagues from home with fully integrated messaging and communications.
Use polls to stay engaged and keep track of health and wellbeing.
Secure device access, including BYOD, gives you the confidence to allow store associates to work from home whenever they need to.