Connect with your customers at home for a personalised virtual experience
Our virtual consultation features give store associates full access to customer profiles, product details and insights so that they can connect with them one-on-one at home, inspire them with expert advice and deliver a truly personalised customer experience.
Offer your customers a tailor-made virtual consultation
Engage and inspire your customers at home with a truly tailored service, including a complete view of their purchase history, wish lists, preferences, communications and more.
Give your store associates everything they need to deliver a personalised experience through integrated video consultations. Two-way video calls allow them to demonstrate and discuss products with the customer, with the ability to refer to and update their profile at any time so that they can confidently recommend new looks, styles and ranges.
Inspire them with curated, personalised content
Make sure customers and store associates are fully prepared for their virtual consultations by sending inspirational content and product ideas in advance. Send and manage sample packages through simple workflow management tools to ensure customers get the most from their conversations.
When the virtual consultation is complete, give customers everything they need to review the conversation in their own time, including the products discussed, the items used, liked and purchased as well as recordings of the appointment or video tutorials.
Deliver a seamless, end-to-end experience
Secure the sale by creating a mutual basket visible to both the customer and the store associate, allowing them to check out on the spot as if they were in-store, using a remote payment link with full attribution to the store associate and store.
Make it easy for the customer to make purchases and arrange further consultations at a later date with personalised communications via their preferred channel.
Or deliver true VIP treatment to your customers' door with integrated contactless concierge consultations and services, allowing you to offer a fully curated ‘white glove’ experience.